A process model represents the definition of the process you are trying to analyse. For example, the status workflow of service requests or incidents, or the assignment group changes for tasks. Once a process model is defined, the Process Optimizer can be accessed which will extract all the events related to the Process Model, and enable the visualization and optimization experience
The easiest way to create a Process Model is to use the ‘Model Wizard’. This will walk you through each step.
To create a Process Model manually, here are the steps;
- Select the Process Models option in the app menu and click ‘Create’.
- Enter the name and a description of the Process Model e.g. ‘Incidents – Status’ and ‘Analyse the compliance of incident workflows’
- Select which Projects you want to extract the event data from
- Select which Issue types you want to extract event data for
- Select one or more Activities (defined in Activities)
- Enter the from and to date for the issues to be extracted into the Process Optimizer
- Select one or more issue attributes that you want to include in the process model. These attributes will allow you to slice and filter the event log data within the model. For example, you and decide to look at only issues of a given priority or category. The attributes are also used by the Artificial Intelligence insights to inform you of what types of issues are causing performance or compliance, costing excessive amounts, or are candidates for automation